How do I get started?
Do you have instructions that help me with CARP Health 360?
Yes, we do have a “Step by Step – Guide” for you! Download or print the following PDF to get started:
Part 1: Getting Started (Profile Setup, Emergency Information & Care Team)
The other PDFs will give you further information – wherever you are in your journey with CARP Health 360:
Part 2: Retrieving Your Records
Part 3: Complete Your Health Information (Medication & Conditions)
Part 4: Manage Your Health (Appointments & Reminders)
Part 5: CARP Health 360 Prime Services
Part 1-5: Complete Guide to Download
How can I be sure my information is private?
CARP Health 360 operates with numerous safeguards to ensure the privacy of your personal information. The portal meets government regulations for security and privacy. We use industry-leading encryption technologies for all data (used by major banks) to secure your information. In case of a breach, data would be unreadable. We continuously upgrade our systems to ensure that we adhere to the most current standards. Your data is only stored in Canadian Servers.
Who owns my health records?
Your personal health information always belongs to you. With CARP Health 360 we empower you to access them, whenever you need.
I forgot my password. How can I access my health records?
Go to my.carp.ca and click on “Forgot my password”. A link will be sent to the email address you’ve provided to reset your password. With the new CARP credentials (email address and password) you can log into my.carp.ca as well as access CARP Health 360 via CARP.ca/health360.
Is CARP Health 360 backed up?
Yes. Multiple local and secure offsite backups are made throughout the day to ensure that all of your records are safe.