Frequently Asked Questions (FAQs)
- Q. Where can I find financial, health, home care, housing, long term care and other assistance for Seniors in my province?
- Q. Where can I find additional information about Retirement Communities in BC. Alberta, Ontario and Nova Scotia, as well as seniors’ housing, care services, assisted living residences, long-term care homes, Alzheimer care homes and community services?, Alberta or Ontario?
- Q. Where can I get information about federal programs and benefits?
- Q. Where can I get information about CPP, Old Age Security and Guaranteed Income supplement, and verify if I am getting the correct amount?
- Q. Where can I get information about Quebec Pension Plan (in either French or English?)
- Q. I’ve heard that most provinces provide income-tested top-ups to the OAS and GIS. Where can I get information on this?
- Q. Where can I find help with my Income Tax Forms?
- Q. Quebec administers its own income tax department. Where can I find information about tax credits for home-support services for seniors and tax credits for medical expenses?
- Q. Where can I find out about retiring abroad?
- Q. What is the difference between Power of Attorney for Property and Power of Attorney for Personal Care?
- Q. How can I get up-to-date information on "frozen" British Pensions?
- Q. Who should I contact if I have a problem with a retailer or a service provider?
- Q. Are there any programs that offer assistance to seniors who need to make adaptations/renovations to their home?
- Q. What do I do if I suspect telephone or other fraudulent activities?
- Q. What do I do if I suspect elder abuse?
- Q. Where can I upgrade my skills as an older driver?
- Q. What do I do if I think I have been the victim of age or other discrimination?
- Q. How can I get information about my provincial health insurance plan, such as: Does it cover me when I am out of the province? How do I get a health card? Is there a program to help purchase Assistive Devices? What are the drug benefits, etc?
- Q. How can I contact the Ombudsman Office for government and other services across Canada?
- Q. Does every province has an Ombudsman’s office, to which residents can appeal?
Q. Where Can I find Financial, Health, Home Care, Housing, Long Term Care and other assistance for Seniors in my province?
- Prince Edward Island, Seniors Secretariat
- Nova Scotia, Seniors Information Line
- New Brunswick, Senior & Healthy Aging Secretariat
http://www.gnb.ca/seniorsService N.B. 1-888-762-8600
- Newfoundland and Labrador, Seniors’ Resource Centre
- Quebec, Programs and Services for Seniors
- Guidebook available at:
http://www.aines.info.gouv.qc.ca/en/publications/Guide_Aînés_ang_final.pdf(in English or French) 1-877-216-6202
- Ontario Seniors Secretariat
http://www.ontarioseniors.ca1-888-910-1999 TTY: 1-800-387-5559
- Manitoba Seniors & Healthy Aging Secretariat
http://www.gov.mb.ca/shas/1-866-626-4862 TTY: 204-945-4796
- Saskatchewan Seniors’ Health
http://www.health.gov.sk.ca(306) 787-0146; 1-800-667-7766 Alberta Seniors and Community Supports
http://www.seniors.alberta.ca1-800-642-3858 TDD/TYY: 1-800-232-7215
- British Columbia, Ministry of Healthy Living & Sport Seniors; Seniors’ Guide
http://www.seniorsbc.ca/benefits/1-800-663-7867 TDD: 1-800-661-8773
- Yukon Health & Social Services Services to seniors
- North West Territories
http://www.hlthss.gov.nt.ca/seniors/default.aspSeniors’ Guide: 1-800-622-6232 TTY: 1-800-926-9105
- Nunuvut Programs for Seniors
Q. Where can I find additional information about Retirement Communities in BC, Alberta, Ontario and Nova Scotia, as well as seniors’ housing, care services, assisted living residences, long-term care homes, Alzheimer care homes and community services?
- Contact The Care Guide:
http://www.thecareguide.com/home.aspxphone: 1-800-311-2273, ext. 1 or 416-287-2273, ext. 1.
- Contact Service Canada
http://www.servicecanada.gc.ca1-800-O-Canada (1-800-622-6232) TTY: 1-800-926-9105
Q. Where can I get information about CPP, Old Age Security and Guaranteed Income supplement, and verify if I am getting the correct amount?
- Contact Service Canada
- Contact: Régie des rentes du Québec (Quebec Pension Board)
http://www.rrq.gouv.qc.ca/en/accueil/Pages/accueil.aspx1-877-644-4545 TTY: 1-800-361-9596
Q. I’ve heard that most provinces provide income-tested top-ups to the OAS and GIS. Where can I get information on this?
- British Columbia: Seniors Supplement
- Alberta: Seniors Benefit Program
- Saskatchewan: Assistance Program
- Manitoba: 55 Plus
- Ontario: G.A.I.N.S. (Guaranteed Annual Income System)
- New Brunswick: Low Income Seniors Benefit:
- Nova Scotia
- Newfoundland and Labrador: Low Income Seniors Benefit
- Yukon: Low Income Seniors’ Supplement
- Northwest Territories Senior Citizens Supplementary Benefit
- Nunavut: Senior Citizens Benefit
http://www.gov.nu.ca/policies/ehb.pdfand click on Health and Social Services Extended Health Benefits Policy
- Nova Scotia
- No specific GIS top-up programs are listed for Quebec or Prince Edward Island. Contact them for other low-income benefits:
- Prince Edward Island: Supports for Seniors
- The Canada Revenue Agency operates a Community Volunteer Income Tax Program. Call 1-800-959-8281 to find one in your area, or check the web site at:
Q. Quebec administers its own income tax department. Where can I find information about tax credits for home-support services for seniors and tax credits for medical expenses?
- Revenue Quebec Services for Seniors
- Contact Foreign Affairs and International Trade –
- To order publication: Retirement Abroad, Seeing the Sunsets
Q. What is the difference between Power of Attorney for Property and Power of Attorney for Personal Care?
- Because regulations in each province may differ, type in Power of Attorney, and province and follow the links.
- Contact Canadian Alliance of British Pensioners:
- 1-800-O-CANADA (1-800-622-6232) to find the phone number of the Provincial Consumer Protection Department in your province.
Another source is the website of the Canadian Marketing Association:
Q. Are there any programs that offer assistance to seniors who need to make adaptations/renovations to their home?
- The Canada Mortgage and Housing Corporation has several financial assistance programs for low-income seniors, such as:
- Homeowner Residential Rehabilitation Assistance Program RRAP for needed home repairs:
Residential Rehabilitation Assistance Program – RRAP for Persons with Disabilities;
Home Adaptations for Seniors’ Independence (HASI)
For minor home adaptations
Emergency Repair Program (ERP)
- For low-income households in rural areas, for emergency repairs required for the continued safe occupancy of their home.
- Contact Canadian Anti-Fraud Centre,
http://www.antifraudcentre.cainfo@phonebusters, or call 1 (888) 495-8501
- The website address is:
http://www.seniors.gc.ca/follow the links for information on the resources in each province.
- The Canada Safety Council offers driver refresher training courses called 55 Alive:
- Provincial Safety Councils:
- Young Drivers of Canada has on and off-road classes for drivers of all ages, including those for seniors, with discounts for CARP members:
- Contact the Canadian Human Rights Commission:
- To find out the web site of your provincial Human Rights Agency, scroll down and click on Links.
Q. How can I get information about my provincial health insurance plan, such as: Does it cover me when I am out of the province? How do I get a health card? Is there a program to help purchase Assistive Devices? What are the drug benefits, etc?
- Find your province by clicking on:
- There are several, dealing with taxation, banking, insurance, both federal and provincial:
- Ombudsman for Tax Payers Rights
- Ombudsman for Banking Services and Investments
- Ombudsman for Life and Health Insurance
- Ombudsman for General Insurance (Home, Auto, Business)
- Most, but not all, but all have Human Rights Commissions.
- Nova Scotia:
- New Brunswick:
- Newfoundland and Labrador:
- British Columbia:
- Federal Ombudsman for Victims of Crime: