10 ways to prevent debit card fraud

If you cannot settle the matter with your local branch, you can contact the Ombudsman for Banking Services and Investments (OBSI), formerly the Canadian Banking Ombudsman (CBO). An Ombudsman is an impartial body that investigates complaints from individuals and small businesses about financial institution services.

You can also contact the Financial Consumer Agency of Canada (FCAC) if you believe your financial institution has not lived up to the Canadian Code of Practice for Consumer Debit Card Services or to find out about your financial institution’s complaint resolution process The FCAC is the federal government agency that monitors banks and trust and loan companies’ adherence to the Code.

Source: Industry Canada

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