Avoid lost baggage blues

5. Pack important items such as medication, keys, eye glasses and laptops in carry on luggage. Other items which should not be checked include small valuables such as cash, credit cards, jewelry, cameras or irreplaceable items such as family heirlooms.

6. Keep a detailed list of what you packed in your baggage to facilitate any necessary claims.

Finally, since airlines offer limited liability for lost or damaged baggage, you may want to consider travel insurance to make sure your possessions are fully covered. Baggage and personal effects insurance may provide reimbursements for lost or damaged luggage and personal items.

And in the case of delayed baggage, insurance may also compensate for some of the costs of purchasing necessary toiletries and clothing. It may also help cover the replacement costs of passports, driver’s licenses, birth certificates or travel visas in the event any one of these is lost or stolen.

If your luggage is lost
If your airline loses your bags, you need to file a claim immediately with your airline. If you are unable to resolve the matter, the Canadian Transportation Agency offers an online air traffic complaint form.

To see published statistics on airline performance, including mishandled baggage, click here.

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