According to BBB complaints, companies are failing to uphold money-back guarantees and not refunding money in cases where they are unsuccessful in lowering rates.

BBB offers the following advice for consumers who receive robocalls from companies offering to lower their interest rate:

Never give personal information, including Social Insurance Numbers, bank or credit card numbers, over the phone to an unknown telemarketer. Always research the company first by reviewing its Reliability Report at www.bbb.org./canada.
When considering any company offering any type of financial assistance, insist on getting a contract in which all terms and conditions are clearly explained before signing up or providing credit card or other payment information. Canadian consumers can place their home phone number on the federal Do Not Call List (DNCL) by visiting www.lnnte-dncl.gc.ca. If the consumer’s number is already on the list but continues to receive telemarketing calls—or is receiving robocalls on a cell phone—he or she can use the same Web site to report the incident to the DNCL. For more information, please contact:

Mark Fernandes, Communications Specialist Better Business Bureau Tel ph: (604) 488-8701 Email: [email protected]

A message from the better business bureau